Product comparison

A simpler Churnkey alternative for growing SaaS

If you are evaluating cancellation-retention software, compare the controls your team needs, the customer experience you want and how each product measures a genuine result.

When Ziphy makes more sense

Ziphy is aimed at smaller subscription SaaS businesses that want a focused cancellation-retention and failed-payment recovery workflow without necessarily needing the broader experimentation and optimisation stack of a more mature retention platform. Its Starter plan is £29/month with a 14-day free trial.

Understand the reason

Ask why a customer wants to cancel before deciding what response is appropriate.

Configure the response

Choose which reason triggers an offer, the discount percentage and duration, or a temporary pause and its length.

Protect eligibility

Use an offer cooldown to stop the same customer repeatedly triggering a retention discount.

Measure the outcome

Follow downstream subscription and payment outcomes instead of ending the analysis at a Stay click.

Ziphy vs Churnkey

Both products cover core cancellation-retention and payment-recovery workflows. Churnkey capabilities vary by plan; the comparison below reflects capabilities documented across its current product, not necessarily features included in Starter.

Cancellation reasons

Ziphy
Available. Merchants configure reasons and the response each reason can trigger.
Churnkey

Available. Cancellation surveys support configurable reasons and reason-linked offers.

Official Churnkey source

Discount offers

Ziphy
Available. Merchants configure the percentage and duration.
Churnkey

Available. Percentage or fixed-amount discounts can use configurable durations.

Official Churnkey source

Temporary pauses

Ziphy
Available. Merchants configure the pause duration.
Churnkey

Available. Pause offers temporarily suspend subscription payments.

Official Churnkey source

Offer cooldowns

Ziphy
Available. Cooldowns and eligibility rules protect against repeat offer use.
Churnkey

Available. Churnkey documents cooldowns for discount redemptions and pause offers.

Official Churnkey source

Failed-payment recovery

Ziphy
Available. Automated recovery follows reason-specific paths for common payment failures.
Churnkey

Available. Automated campaigns, retries and hosted payment-update flows are documented.

Official Churnkey source

Plan switching or downgrades

Ziphy
Not currently available.
Churnkey

Available, including lower-tier plan changes within a cancellation flow.

Official Churnkey source

Trial extensions

Ziphy
Not currently available.
Churnkey

Available. Live-mode extensions are limited to one per subscription.

Official Churnkey source

A/B testing

Ziphy
Advanced A/B experimentation is not currently available.
Churnkey

Available on Core and higher plans. Controlled Cancel Flow experiments can track retention and revenue outcomes.

Official Churnkey source

Adaptive or AI-powered offers

Ziphy
Autonomous AI offer optimisation is not currently available.
Churnkey

Available through Churnkey's Intelligence offering. Adaptive Offers use AI to optimise discount amounts and durations.

Official Churnkey source

Starter pricing

Ziphy
£29/month with a 14-day free trial.
Churnkey

$250/month billed yearly for Starter at under $5k monthly churn volume. Other tiers vary.

Official Churnkey source

Choose Ziphy if...

Ziphy may be a better fit if you:

  • run a smaller Stripe-based SaaS business;
  • want configurable cancellation discounts, durations and temporary pauses;
  • want cooldown protection against repeat discount-seeking;
  • want reason-specific failed-payment recovery;
  • care about whether a saved customer subsequently renews and pays; and
  • do not currently need advanced experimentation, plan switching or autonomous offer optimisation.

A save isn't a save if the customer learns to game it

A discount can retain a customer with a genuine price objection. It can also teach a repeat customer that opening the cancellation flow is the route to another discount.

That is why Ziphy supports offer cooldowns and eligibility rules. After a customer receives an offer, the cooldown can make them temporarily ineligible for another one. Churnkey also documents cooldown controls; the important point is to configure protection whichever product you choose. For a customer who only needs breathing room, a temporary pause may preserve the relationship without reducing the price.

Read more about the tradeoff in our guide to cancellation offer cooldowns.

Don't just count the Stay click

A customer can click Stay or accept an offer and still fail to renew later. Ziphy follows downstream subscription and payment outcomes so the merchant can see whether the customer subsequently renews and pays again.

This keeps a UI interaction separate from realised retention revenue. Our cancellation save-rate guide explains the stages worth measuring.

Failed payments need a different path

Ziphy detects recurring subscription-payment failures and identifies the failure reason. Insufficient funds, an expired card, authentication required and a general card decline can receive different recovery messaging and action paths.

The recovery sequence is sent automatically, customers use a secure payment-recovery page, reminders stop after recovery, and recovered revenue is recorded factually.

What Ziphy does not currently provide

Ziphy does not currently provide plan switching or downgrades, trial extensions, advanced A/B experimentation, autonomous AI offer optimisation, or AI churn prediction. If any of those are essential to your workflow, include them explicitly in your evaluation.

Churnkey's official documentation confirms several of those broader capabilities. Product features and commercial terms can change, so follow the source links above when making a final decision.

Keep more subscription revenue.

Try the focused cancellation and payment-recovery workflow for yourself.

Start your 14-day free trial

Starter is £29/month after the trial.