Terms of Service

Ziphy is operated by Cassius-Lee Smith, a sole trader trading as Ziphy, from 84 Gibson Drive, CV21 4LL, United Kingdom (“Ziphy”, “we”, “us” or “our”). “You” means the business using Ziphy.

Ziphy is a business service. By creating an account or using the service, you confirm that you are acting for business purposes, can enter this agreement, and have authority to bind the business you represent.

Ziphy works with Stripe to help subscription businesses manage approved cancellation journeys, retention offers, failed-payment recovery and factual reporting about those activities.

Depending on the settings you approve, Ziphy may show a keep option, apply an approved percentage discount, pause payment collection, schedule cancellation at period end, send recovery messages, or request payment for an eligible failed invoice. Some features depend on Stripe, email providers, banks and customer action.

The service is in an initial beta stage. We may improve or change it, but we will not materially reduce a paid plan during its current billing period without reasonable notice or an appropriate remedy.

You must provide accurate information, keep it current, protect your login credentials and recovery links, and promptly tell us about suspected unauthorised access. You are responsible for activity by people you authorise to use your account.

Only connect Stripe accounts and process customer data you are authorised to manage. You must maintain a lawful basis for the instructions and data you give Ziphy and provide any notices required for your customers.

You remain responsible for your products, subscriptions, customer contracts, charges, refunds, disputes and compliance with law.

• You must review and explicitly approve each cancellation rule or offer before customers can see it.
• You are responsible for the commercial terms, duration, eligibility and fairness of any discount or pause.
• A Ziphy cancellation schedules the customer's Stripe subscription to cancel at period end; you remain responsible for explaining that effect accurately.
• A percentage discount changes the Stripe subscription. A payment pause uses Stripe's payment-collection pause behaviour and may void invoices while active.
• You must not use Ziphy for unlawful, misleading or unauthorised charges, unsolicited marketing, or regulated consumer-credit or debt-collection activity unless Ziphy expressly supports that use in writing.

You authorise Ziphy to access and act on your connected Stripe account only within the features and settings you enable. Stripe processes payments and maintains the authoritative payment records. Your use of Stripe remains subject to your agreement with Stripe.

Keep the required permissions and account status active. Provider outages, restrictions or revoked access may interrupt the service. Check Stripe when reconciling payments or subscription state.

The Starter plan is currently £29 per month with a 14-day free trial. Stripe Checkout shows the final price, currency, trial dates, billing frequency and any applicable taxes before you purchase. Creating an account alone does not start billing.

When you start a trial, you authorise recurring billing after it ends. The subscription renews each month until cancelled. Keep a valid payment method on file; an unpaid or inactive Ziphy subscription may interrupt access and automated processing.

You can manage or cancel your Ziphy subscription through the Stripe billing portal in Settings. Cancellation normally takes effect at the end of the current trial or billing period shown there. Contact support@ziphy.io if you cannot access the portal.

Cancelling Ziphy does not cancel your customers' subscriptions or Stripe's own billing settings. Account closure and deletion are separate support-assisted processes described in our Privacy Policy.

Do not misuse the service, probe or bypass access controls, access another merchant's data, upload malicious material, infringe others' rights, or use Ziphy in a way that could harm the service or its users. We may restrict access where reasonably necessary to prevent unlawful use, non-payment or a security risk.

We will provide Ziphy with reasonable care and skill. Maintenance, faults and third-party services may cause delays or interruptions. We do not guarantee continuous availability, email delivery, a saved subscription or recovery of any particular payment.

Dashboard figures depend on available source data and may be delayed. They are operational reporting, not accounting, tax, legal or financial advice.

You keep ownership of your business and customer data. You give Ziphy the limited rights needed to process it to provide, secure and support the service. Ziphy and its licensors retain ownership of the software, branding and service materials.

Each party must protect the other's confidential information, use it only for this agreement, and disclose it only to people who need it and are bound by confidentiality. This does not cover information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law. Where lawful, the receiving party will give advance notice of a compelled disclosure.

Our Privacy Policy explains how Ziphy handles personal data for its own account and administration. The Data Processing Addendum applies when Ziphy processes merchant end-customer personal data on your behalf and is incorporated into these terms.

Our current providers and their roles are listed on the Subprocessors page.

Nothing in these terms limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breach of a liability that cannot lawfully be limited, or your obligation to pay fees properly due.

Subject to that, neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, goodwill or anticipated savings. Ziphy's total liability arising from the service in any 12-month period is limited to the fees paid or payable by you for Ziphy during that period. These limits apply only so far as the law allows and reflect that Ziphy is an initial, low-cost business service.

Either party may end this agreement if the other materially breaches it and, where the breach can be fixed, does not fix it within a reasonable period after written notice. We may act immediately where necessary for security, unlawful use or legal compliance. Terms intended to survive, including payment, confidentiality, liability and data-protection duties, continue after termination.

We may update these terms as the service or law changes. We will give existing subscribers reasonable advance notice of a material change, normally by email. Urgent legal or security changes may take effect sooner. Price changes apply only to a future renewal after notice that allows you to cancel first.

These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. Before starting formal proceedings, each party will try in good faith to resolve the issue through the contact below.

Contact Cassius-Lee Smith trading as Ziphy at support@ziphy.io, or by post at 84 Gibson Drive, CV21 4LL, United Kingdom.